Questions, answered
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Getting started
How does the free trial work?
You get a 30-day free trial with everything included. You add a card to start, and you won't be charged until your 30 days are up. There are no feature tiers, so you try the lot.
What happens when the trial ends?
Your 30 days run out and your subscription starts at the price on our pricing page. TODO: Stuart to confirm what the app does at day 30, including a failed payment. The app has no billing yet.
Can I cancel?
Yes. TODO: Stuart to say how cancelling works and what happens to your data afterwards. The app has no billing yet.
Using it
Will it work for a home bakery?
It's built for small UK bakeries: cake sheds, home bakers, market stalls and micro bakeries. You run one shop, with your own recipes, plan and online shop. TODO: Stuart to confirm wording for home bakers.
Do I need a SumUp reader?
No. If you use SumUp, you can sync your card payments into your takings. Cash and other payments you add by hand. TODO: Stuart to confirm the app works fully without a SumUp account.
What is the online shop?
Your own shop on its own address, in your colours, with your logo and name. What you plan for the week appears in it, customers can pre-order for a collection day, and you can close it with one switch.
Do my customers pay through Cakeshed?
Customers order and pay online at your shop. TODO: Stuart to confirm how online payments work and who holds the money, then rewrite this answer.
How do allergen labels work?
Allergens are recorded on each recipe. They follow it onto your printable labels and your online shop, which helps with allergen labelling. You stay responsible for checking that what's on a label is right for what you've made.
Your data
Is my data safe, and can I take it with me?
Each shop's data is its own and is not shared with other shops. Once a week is over, its prices and costs are fixed, so changing a recipe later never rewrites past figures. You can download a backup of your data from Settings. TODO: Stuart to confirm exactly what the backup includes (the app's own notes say it doesn't yet cover orders, customers or pages) and whether a full export is offered.
Who owns my data?
You do. TODO: Stuart to confirm with the terms, once the terms are written with a solicitor.
Support and price
How do I get help?
Use the contact form on this site. TODO: Stuart to say how support works and how quickly you reply.
How much does it cost?
One plan with everything included, no feature tiers. See the pricing page for the current price. You add a card to start, and you won't be charged until your 30 days are up.